Below you will find answers to the most frequently asked questions, categorized by topic.
Orders
Found what you were looking for? Here's how to add a product to your cart.
Adding Products
Currently available in one size only, simply click the "Add to Cart" button on the product page once you've selected the desired quantity.
Confirming Addition to Cart
Once you've added your item to your cart, a window confirming the details will appear.
You can then:
- Complete your purchase: Clicking will take you to the "My Cart" page and simply finalize your order.
- Continue shopping: You can continue your visit or stay on the page you're currently viewing.
Have you found what you need on our website? Do you want to place an order? Here's what to do.
Step 1: Validate your shopping cart
To access the "Shopping Cart" page, you have two options:
- Click "Complete my purchases" after adding a product
- Click "Shopping Cart" directly at the top of the page, then "Order"
Once on this page, you can:
- Change the quantity of products
- Delete products
- Validate a promotional code
Before validating the contents of your shopping cart, you also have the option to subscribe to our newsletter by checking the associated box.
Click "Order" to proceed to the login step.
Step 2: Login
You are now on the login page.
You have two options:
- Are you already a customer? Log in to your account.
- New to us? Create your customer account in 2 minutes
For this last option, start by entering your email address and then click "Create my account" to access the dedicated form.
For more information, see the My Account help section.
Step 3: Delivery Method
You must now confirm your delivery options.
The following information is primarily intended for customers wishing to have their order delivered to mainland France.
You can choose your delivery method from:
Delivery to a Pickup Point: €2.90
Home delivery by SoColissimo: €4.99
Remember that shipping is free for all orders over €49 in mainland France.
Scenario 1: You wish to have your order delivered to a Pickup Point
Once you have selected this delivery method, click the "Choose a Pickup Point" button.
By default, we will suggest the collection points closest to the delivery address you previously entered. If you wish, you can replace the contents of the "Street and Street Number", "Postal Code", and "City" fields and then click "Search".
Once the area has been correctly determined, simply select the collection point where you will pick up your purchase by clicking the "Select" button associated with the chosen address.
An additional validation step allows you to confirm this choice. Simply click "Choose this collection point" to proceed to the next step.
Scenario 2: You want home delivery
Once this delivery method is selected, the primary address associated with your profile will be suggested as the delivery address. You can modify it, but also choose or add another one by clicking the appropriate link.
Once you have finalized your delivery address, please click "Select home delivery" to proceed to the next step.
Step 4: Payment
This step gives you an overview of your order:
- Delivery details
- Billing details
- Current order details
If all of the above information is satisfactory, simply choose your payment method from those offered (credit card, PayPal, Google Pay, Apple Pay), accept the terms and conditions, and click "Proceed to payment."
You will then be redirected to the secure payment interface to complete your payment.
Once your payment is confirmed, you will proceed to the final step of the order process.
Step 5: Confirmation
This step summarizes all the information related to the order placed:
- Track your order
- Details of your order
- Shipping address
- Billing address
You will then receive three emails from us related to this transaction:
- An order confirmation email
- An email indicating the shipment of your order, i.e., the collection of your package by the carrier
- An email a few days after receiving your order to assess your satisfaction
Would you like to use one of our promotional codes? Here's how to do it.
Go to the shopping cart page
Have you added all the products you wanted to order? If so, go to the "Shopping Cart" page.
To access it, you have two options:
- Click "Complete my purchases" after adding a product
- Click "Shopping Cart" directly at the top of the page, then "Order"
Validate your promotional code
On the "Shopping Cart" page, a space called "Insert a discount code" is reserved for entering and validating a promotional code. Enter your code in the dedicated field and click "Validate".
A message will confirm that your promotional code has been applied, along with the associated offer. If a discount applies, your order amount will be updated.
Sites such as L'Express, Ma Reduc, and Poulpeo regularly share the offers available on our store.
Of course, if you want to be sure not to miss a single one, it's best to subscribe to our newsletter.
wsletter.
No changes to your order are possible after it has been validated and its status has been updated to "in preparation."
We may cancel or modify your order, provided that your request is made promptly and that your order is not already being prepared.
We do our best to prepare, pack, and process your orders as quickly as possible; therefore, your request must be submitted as soon as possible to our customer service team, either by phone or via our contact form.
In the event that we are unfortunately unable to cancel or modify your purchase, you still have the right to cancel within 14 days of receiving your order.
Il nous est éventuellement possible de l'annuler ou de la modifier à la seule condition que votre demande soit faite rapidement et que votre commande ne soit pas déjà en cours de préparation.
En effet, nous faisons notre maximum pour préparer, emballer et traiter vos commandes le plus rapidement possible ; c'est pourquoi votre demande doit être effectuée au plus vite auprès de notre service client que ce soit par téléphone ou via notre formulaire de contact.
Dans le cas où nous ne pourrions malheureusement pas annuler ou modifier votre achat, vous avez toujours la possibilité d'utiliser votre droit de rétractation dans les 14 jours suivant la réception de votre commande.
Order Confirmation
Once your payment has been made, you will receive an email shortly after confirming that your order has been processed and its details.
If you do not receive this email, please do not hesitate to contact our customer service.
My Orders
By logging into your account and viewing the "My Orders" section, you will find the details of the order you just placed and its associated status.
Here are the different statuses your order may have:
- Awaiting Payment: This status is associated with a check payment pending receipt
- Processing: Your order is validated and must be prepared for shipping
- Preparing: Your order is being prepared by our logistics department
- Shipped: Your order has been handed over to the carrier
If your order does not appear in your account, please do not hesitate to contact our customer service.
ent.
Unfortunately, we are currently unable to accept orders other than those placed on our website.
We apologize for any inconvenience.
Nous vous demandons de nous excuser pour tout désagrément.
Payment
- Carte Bleue / Visa
- Mastercard
- Paypal
- Google Pay
- Apple Pay
Credit Card Payment
When paying, have your payment card ready; you will be asked for the following information at the end of the ordering process:
- Card Number
- Expiry Date
- Cryptogram (the number on the back)
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Pay for your order securely with your credit card at www.meno-pause.fr
Bank Card
Paying by credit card is 100% secure thanks to a terminal that meets SSL (Secure Socket Layer) standards. This secure method for online transactions is the most widely used encryption protocol in e-commerce.
It's also the fastest way to receive your order. We process your order the same day for orders placed before 11:30 a.m. (Monday to Friday) or the following day.
When confirming your payment, authorization servers are consulted to verify this data and prevent abuse and fraud.
The icons displayed at the bottom of the page indicate that you are on a secure part of the website. Your order will be recorded and validated as soon as the payment is accepted by the bank of your choice.
Fraud
Meno-Pause reserves the right to refuse to process a transaction, a sale, or the shipment of an order in the event of suspected fraud.
3D Secure
To combat fraud, European regulations require merchants to perform strong 3D Secure authentication during payments. However, your bank is responsible for this authentication.
Paying with 3D Secure is a payment by authentication: your bank does not validate the transaction until you have confirmed your identity.
This service applies to payments by credit card, Visa, MasterCard, and American Express.
The authentication procedure is as follows:
Step 1: Complete your order then enter your bank details.
Step 2: A page managed by your bank will appear.
This page is used to verify the cardholder's identity. The authentication process to follow is specific to each bank. You may be asked to:
enter a unique code received by text message,
log in to your banking app to validate the transaction,
answer a personal question,
enter your date of birth,
or any other method chosen by your bank to authenticate you.
Note: When placing your order, please ensure that you have a mobile network and can access your bank's app or receive the 3DS authentication text message (carrier restrictions, ordering from abroad, network coverage, etc.).
Step 3: Your order is confirmed and validated
After confirmation from your bank, the payment is validated and your transaction is finalized.
You will receive your order confirmation by email.
If you need additional information on how 3DSecure works, we invite you to contact your bank.
Deliveries
Your package will be delivered to the address of your choice, directly to your mailbox with Colissimo.
If the package is too large for your mailbox, or if it requires a signature, and you are not present:
- a delivery notice will be sent to you by email
- or left in your mailbox.
You can select another delivery date online within 6 business days
or collect your package the next day from 3 p.m. at the post office of your choice.
If you do not specify a delivery date, you can collect the package at your usual post office within 10 days.
After this period, the package will be returned to us. We will then contact you to inform you.
In all cases, you will be notified by email 24 hours before your package is delivered.
With Mondial Relay, you can choose from 11,500 Points Relais® and over 1,000 lockers in mainland France, whether near your home, workplace, or vacation spot.
You will be notified of the availability of your package by text message and email. You then have 8 days following its drop-off (5 days in lockers) to collect it.
After this period, your package will be returned to us. We will then contact you to inform you.
Please note that you will be asked for identification when collecting your package.
For your information, the opening hours of the various Points Relais® in the Mondial Relay network are indicated when you place your order.
You will be informed by email of the actual dispatch of your order when it is handed over to our carriers SoColissimo and Mondial Relay.
Upon receipt of your payment, our teams will prepare your order the same day or the following business day at the latest. Orders placed on weekends are prepared on Mondays, unless out of stock.
For mainland France, the delivery time is 4 days at the latest for all orders placed before 10 a.m., Monday to Friday.
2 delivery methods are offered on our website for mainland France and Monaco:
- Home Delivery
- Delivery to Points Relais®
| Delivery Method | Order < 49€ | Order > 49€ | Order Preparation Delay* |
Transport Delay** |
| Home Delivery | 4,99€ | Free | 1 - 3 | 2 |
| Points Relais® | 2,90€ | Free | 1 - 3 | 3 |
*Business days: Monday to Friday, excluding public holidays.
**Business days: Monday to Saturday, excluding public holidays.
The preparation time is given as an indication subject to product availability.
Log in to your account and once you're on the order details page, click on the "Track my order" link. You will then be redirected to the SoColissimo or Mondial Relay website, depending on the delivery method you chose. You can then find out more about the progress of your order.
You can also track your order by clicking on the dedicated link in the email notifying you of the shipment. If you chose Mondial Relay, you will also receive a text message to the mobile number you provided when placing your order.
You have 10 business days from the date your package arrives at the post office to collect it. After this period, it will be returned to us. We will then contact you to inform you.
In all cases, you will be notified by email 24 hours before your package is delivered.
If you encounter any problems with the delivery of your order, please do not hesitate to contact our customer service.
Have you placed an order and still haven't received it? If you haven't already, check the status of your order in your customer account under "My Orders."
You can also view information about our delivery times on the following pages:
- Delivery costs and times in mainland France
If your delivery time is longer than the stated delivery time, please contact our customer service directly.
My account
Would you like to place an order on www.meno-pause.fr? Follow these steps to create your account and make your purchases.
Access the form
To access the account creation form:
- Click on the "Login" box at the top of each page to activate the associated drop-down menu.
- Then click on the "Create an account" button.
Complete the form.
Make sure you provide a valid email address and choose a password that you can easily remember (e.g., your usual password). Next, you will need to enter your personal information.
Your account is completely secure. It will allow you to save your information and contact details to place your orders more quickly, track their shipment, provide feedback on the products you order, and add your favorite products.
You can modify all of your information at any time. To do so, simply log in to your Meno-Pause account.
Have you created your account and want to log in? Here's how to do it.
Access the login page
To access the login page:
- Click on the "My Account" box at the top of each page to activate the associated drop-down menu.
- Then click on the "Log in" button.
Login
Please enter the login information - email address and password you used when you registered. Then, simply click on the "Log in" button to access your account.
Note: If necessary, you can view your password by clicking on the "Show" button.
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Have you forgotten your password and can't access your account? Here's how to log in again.
On the login page, click the "Forgot your password?" link below the password field.
You will arrive at a page asking you to enter your login email address. Do so and then click the "Validate" button.
A new password will be sent to you by email. Log in with it and then change it in your "My Account" > "Personal Information" area if you wish.
Do you want to change your password? No problem, here's how to do it.
Go to the login page, then log in to your customer account.
In your "My Account" > "Personal Information" > "My Information" area, you can change your password. You will be asked to enter your current password, enter your new password twice, and then click the "Change my password" button.
Do you want to change your email address? No problem, here's how to do it.
First, go to the login page, then log in to your customer account.
In your "My Account" > "Personal Information" > "My Personal Information" area, you can change your email address. You will be asked to enter your new email address twice, enter your password, and then click the "Change my email" button.
That's it! You will now use this new address to log in to your account, and all emails related to transactions made on our site will be forwarded to this address.
Do you want to change your delivery address? No problem, here's how.
Go to the login page, then log in to your customer account.
In your "My Account" > "Personal Information" > "Address Book" area, you can change your delivery address.
If you have added multiple delivery addresses, identify the address in question, then click the "Edit this address" link below.
You will then access a pre-filled form with the details of this address. All you have to do is modify the information you want and click the "Confirm" button at the bottom of the form.
No delivery changes are possible after an order has been validated and its status updated to "in preparation."
Do you want to change your billing address? No problem, here's how.
Go to the login page, then log in to your customer account.
In your "My Account" > "Personal Information" > "Address Book" area, you can change your billing address.
If you have added multiple delivery addresses, identify the address in question, then click the "Edit this address" link below.
You will then access a pre-filled form with the details of this address. All you have to do is change the information you want and click the "Confirm" button at the bottom of the form.
Returns and exchanges
In the event that a product is non-compliant or defective (e.g., incorrect quantity delivered, incorrect reference, etc.), we will cover the return shipping costs.
Please provide the necessary information to our customer service within 3 business days* of receiving the package. Any complaints made after this timeframe will not be accepted.
*Business Days: Monday to Friday excluding public holidays.
Are you not completely satisfied with your purchase? Please note that you can return it to us within 14 days of receiving your order.
Conditions for exercising your right of withdrawal
As a customer/consumer, you have the right to return your package for a refund, provided you comply with the conditions for exercising your right of withdrawal described below. You do not need to provide a reason to exercise your right of withdrawal. You will not incur any penalty.
You have 14 days to exercise your legal right of withdrawal from the date of receipt of the products. If the 14-day period expires on a Saturday, Sunday, public holiday, or bank holiday, it is extended to the next business day.
To exercise your right of withdrawal, you can submit your request using our contact form or by sending the withdrawal form by mail to the following address:
Meno-Pause SAS
1133 route des Tuileries
47260 Fongrave
France
Return Costs Covered
a) If the return is due to an error on our part (e.g., incorrect quantity delivered, incorrect reference, etc.), we will cover the return costs.
b) If you return the product voluntarily, the return costs are your sole responsibility.
The returned product(s) must be intact and in perfect condition for resale.
You can provide us with the reasons for your return to help us improve our customer service:
The product received does not match the one you ordered
Your order arrived incomplete
Your order arrived too late
Etc.
You then have 14 days to return the product to the following address:
Meno-Pause SAS
1133 route des Tuileries
47260 Fongrave
France
Refund deadline and method
Your order (excluding shipping costs) will be refunded after receipt of your package and no later than 28 days from the date you exercised this right.
Upon receipt and processing of your package, we will inform you by email that the return has been registered by our returns department. We will process your refund by directly crediting your account.
Product Questions
Yes! All our products are made from 100% naturally sourced ingredients and are completely vegan-friendly. We carefully source each ingredient to ensure purity and quality without any animal-derived components.
Our formulas are designed to be allergen-friendly and free from common sensitivities such as gluten, dairy, soy, and nuts.
However, we always recommend checking the ingredient list and consulting your healthcare provider if you have specific allergies or concerns.
Everyone’s body is different, so the time it takes to feel the effects can vary.
Some women notice improvements within a few days, while for others it may take several weeks of consistent use.
We encourage you to give the products time and follow the recommended dosage for the best results.
Our products prominently feature black cohosh, a well-studied herb known for supporting menopausal symptoms like hot flashes and mood swings.
We combine it with other natural ingredients to create balanced formulas that support overall menopausal wellness.
Check out our products to see their formulas:
Usage & Dosage
Please follow the dosage instructions provided on the product label.
Typically, our supplements are taken once a day, but it's essential to adhere to the specific guidance for each product.
Individual responses vary. While some may experience benefits within a few days, others might take several weeks.
It's important to note that black cohosh, a primary ingredient in our supplements, has shown varying results in clinical studies regarding its effectiveness in reducing hot flashes. For instance, a meta-analysis published in the journal Menopause found significant improvements in overall menopausal symptoms, including hot flashes, among women using black cohosh extracts compared to placebo. The study analyzed data from 22 articles involving 2,310 menopausal women, indicating a positive effect of black cohosh on menopausal symptoms.
Safety & Contraindications
If you're currently undergoing HRT, it's crucial to consult with your healthcare provider before introducing any new supplements, including black cohosh, to ensure there are no contraindications or potential interactions.
Individuals with liver disorders, hormone-sensitive conditions, or those taking medications that affect hormone levels should seek medical advice before using black cohosh supplements. While some studies have not found significant adverse effects, others have raised concerns about potential liver toxicity.
It's crucial to consult with your healthcare provider before introducing any new supplements.
Additional Context for Menopause
Our supplements aim to alleviate common menopausal symptoms such as hot flashes, sleep disturbances, and low energy.
Black cohosh, one of the key ingredients, has been traditionally used to address these issues.
A meta-analysis published in the journal Menopause found significant improvements in overall menopausal symptoms, including hot flashes, among women using black cohosh extracts compared to placebo. The study analyzed data from 22 articles involving 2,310 menopausal women, indicating a positive effect of black cohosh on menopausal symptoms.
For detailed insights on menopause, natural supplements, and the science behind our ingredients, check these trusted resources:
General Menopause Info:
Ingredient‑Specific Posts & Studies:
Check out our dedicated blog posts for each key ingredient, covering:
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Source & History: Botanical origin, traditional uses.
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Active Components: What compounds are thought to be beneficial.
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Scientific Studies: Summaries of clinical trials and meta-analyses.
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Safety Profile: Known side effects and contraindications.
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